FAQs

As a Seller, you can adjust the prices for individual products directly from the Order Capture page, as well as the lifting period (contract start & end date), when placing an order on behalf of a customer. How it works From the menu, select Prompt Offers under Order Capture. Once you have selected a customer

As a Seller you can now authorize customers down to the product level, and activate terminal group offers for each customer. How it works When you setup a customer through Digital Commerce, you are required to configure offer restrictions so that the customer is able to view the offers that they are setup to trade

You can setup terminal group offers that enable your customers to lift product from a single volume allocation across different terminals How it works When you setup an offer through Digital Commerce: You activate the terminals and products that you want to send prices from If the terminal is part of a terminal group, you

As a Seller, select from a filtered list of consignee/consignee groups when you confirm an order to reduce the risk that you setup an allocation incorrectly within TABS. How it works As part of customer setup, you can add the customers Sold To numbers from a drop-down list Consignee numbers will then be filtered down

When you have orders that need confirmed the Order History button will display with a red dot. To confirm an order after it has been placed, click Confirm from the drop-down list under the Actions column on the Order History page. This will open a separate page where you will be required to select a

To cancel an order, click the Edit button from the drop-down list under the Action column on the Order History page. Click the Cancel Order button. Clicking Cancel Order will cancel all the items in the order.   A pop-up window will appear asking you whether you want to add an optional note to the

To edit an order, click the Edit button from the drop-down list under the Action column on the Order History page. Here you can edit the Ordered Quantity, Price, Lifting Period terms that are attached to the order or Cancel the order. Orders can be edited in Pending or Confirmed Status.  To save changes, click

All orders that are completed through the platform can be viewed and exported for reconciliation.  Select the Order History page to view your orders placed on the platform. Here, you can filter by date, hand-select or select all orders to be downloaded  A green tick will appear for orders that have been selected. Click the

There are two main user roles: Administrators can create new users within your account and manage the status of existing users. Administrators also assign a Purchase Right if a user is assigned to a buyer account. User can have Purchase Rights and NYMEX permissions. Users must have the NYMEX role enabled to see real-time price

Go to the My Account page by clicking on the drop-down menu in the top-right corner of the screen. From this page, you can update personal information such as email address and your password to login to the application. You can also reset your password. Click Password in the menu. Enter your current password and