How do I confirm an Order?
Reading Time: 2 minutesWhen you have orders that need confirmed the Order History button will display with a red dot. To confirm an order after it has been placed, click Confirm from the drop-down list under the Actions column on the Order History page. This will open a separate page where you will be required to select a
Read MoreHow do I manage my Customer Price Rules?
Reading Time: < 1 minuteAs a seller you can now manage customer specific price adjustments on the Digital Commerce App. How it works As a seller you can setup customer price adjustments easily from the Customer Pricing page. Offer pricing > Customer Pricing Price adjustments can be applied at the terminal, product, customer level These are automatically added to
Read MoreHow do I reset my password?
Reading Time: < 1 minuteIf you are unable to log in, please follow the steps below. First, make sure that the email address you are entering is the email that is linked to your account. As your password is case sensitive, please ensure that caps lock isn’t active on your keyboard. If caps lock isn’t active and you are
Read MoreHow do I sign into my DTN account using a Federated integration with my Identity Provider (IdP)?
Reading Time: < 1 minutePrerequisites A DTN Account, with access to the information necessary to configure the integration on DTN’s side. Access to your company’s Identity Provider and permissions to edit its configuration. OpenID Connect Integrations To integrate DTN applications with our company’s IdP for login using an OpenID Connect (OIDC) integration, the following information must be gathered and
Read MoreHow do I update Confirmed Orders?
Reading Time: < 1 minuteSellers are able to to make adjustments to the quantity of a confirmed order. This means that if you would like to make a change to the initial order quantity, or if the buyer requests a change, you can make the necessary adjustments without canceling the entire order and starting over. Once you have made
Read MoreHow do I update my details?
Reading Time: < 1 minuteGo to the My Account page by clicking on the drop-down menu in the top-right corner of the screen. From this page, you can update personal information such as email address and your password to login to the application. You can also reset your password. Click Password in the menu. Enter your current password and
Read MoreHow do I use the Additional User Roles?
Reading Time: < 1 minuteAs a seller you can now add additional user roles, giving you more control over the specific functionalities that different users have access to. The following user roles can be assigned to users on the User Management page by the admin account: Pricing Management – This role allows users to update price settings on the
Read MoreHow do I view a Seller’s trading hours?
Reading Time: < 1 minuteAs a buyer you can now review each seller’s trading hours so that you can make more informed purchasing decisions. How it works Once you have selected a seller on the All Prices page, click on the View Trading Hours link This will open a pop-up window, displaying the seller’s trading hours for each trading
Read MoreSetup Terminal Group Deals
Reading Time: < 1 minuteYou can setup terminal group offers that enable your customers to lift product from a single volume allocation across different terminals How it works When you setup an offer through Digital Commerce: You activate the terminals and products that you want to send prices from If the terminal is part of a terminal group, you
Read MoreUpload Companies
Reading Time: < 1 minuteYou have a choice of adding companies for partnerships individually or by uploading a CSV file of all companies you want to add. DTN provides the spreadsheet with the proper field names preloaded. From the Companies screen, click Upload Companies. The next screen contains validation rules for the CSV file. Click Download CSV Template. The
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