Audit Logs
Reading Time: 2 minutesAudit Logs contain historical information. The Audit Logs window contains tabs for: Pricing Orders Customer Offer Settings The four Audit Log tabs contain identical columns and operations, so instructions for all are the same. The logs display all information available on screen. You can filter by Start Date and End Date (maximum one month). Download
Read MoreCan I edit the details of an order?
Reading Time: 2 minutesTo edit an order, click the Edit button from the drop-down list under the Action column on the Order History page. Here you can edit the Ordered Quantity, Price, Lifting Period terms that are attached to the order or Cancel the order. Orders can be edited in Pending or Confirmed Status. To save changes, click
Read MoreCan I have multiple users under one account? How do I set up a user?
Reading Time: < 1 minuteYes, you can set up users within your account under the User Management menu within the My Account page, as long as you have the relevant Administrator user role. You can assign the Administrator user role to new users created. Once you setup a user, this will generate a welcome email sent to their email
Read MoreCan I run a report on order history?
Reading Time: < 1 minuteAll orders that are completed through the platform can be viewed and exported for reconciliation. Select the Order History page to view your orders placed on the platform. Here, you can filter by date, hand-select or select all orders to be downloaded A green tick will appear for orders that have been selected. Click the
Read MoreFilter Consignee Numbers by Customer Sold To numbers
Reading Time: < 1 minuteAs a Seller, select from a filtered list of consignee/consignee groups when you confirm an order to reduce the risk that you setup an allocation incorrectly within TABS. How it works As part of customer setup, you can add the customers Sold To numbers from a drop-down list Consignee numbers will then be filtered down
Read MoreHow do I access DTN Digital Commerce?
Reading Time: < 1 minuteFollow the instructions below when logging into the platform for the first time Click the link on the welcome email (this will be sent from DTN). Setup a new password following the instructions on screen. Use your email address as your username to access the application.
Read MoreHow do I add Extended Risk Controls: Offer Visibility and Pricing?
Reading Time: < 1 minuteAdditional risk controls are now available to sellers managing pricing and offers. Enabling/disable offers for each buyer without overwriting offer restriction settings Disable individual products within a group Apply price adjustments across multiple terminal/product combinations through a single update How it works Once you have activated a buyer, you can switch offers on/off. This allows
Read MoreHow do I adjust prices in the Order Capture Screen?
Reading Time: 2 minutesAs a Seller, you can adjust the prices for individual products directly from the Order Capture page, as well as the lifting period (contract start & end date), when placing an order on behalf of a customer. How it works From the menu, select Prompt Offers under Order Capture. Once you have selected a customer
Read MoreHow do I authorize customer down to the product level?
Reading Time: < 1 minuteAs a Seller you can now authorize customers down to the product level, and activate terminal group offers for each customer. How it works When you setup a customer through Digital Commerce, you are required to configure offer restrictions so that the customer is able to view the offers that they are setup to trade
Read MoreHow do I cancel an order?
Reading Time: < 1 minuteTo cancel an order, click the Edit button from the drop-down list under the Action column on the Order History page. Click the Cancel Order button. Clicking Cancel Order will cancel all the items in the order. A pop-up window will appear asking you whether you want to add an optional note to the
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